Support

Refund Policy

Fair review for damaged parcels, incorrect items, and verified delivery issues.

Refund eligibility

Refunds are reviewed case by case for damaged parcels, incorrect items, missing items, or verified delivery failures.

Because products are research materials, returns are limited once an item has been dispatched.

If a parcel arrives damaged, contact support promptly with your order details and clear photos of the outer packaging, label, and contents.

Please keep the packaging until support has reviewed the issue.

If your order does not match the confirmed items, contact support before opening or handling the product.

We will review the order record and arrange an appropriate resolution where the issue is verified.

If tracking has stalled or a parcel appears missing, contact support with your order reference and tracking number.

We may need courier confirmation before a replacement or refund can be approved.

Report delivery or item issues as soon as possible after receipt or expected delivery.

Fast reporting helps us review courier records, packaging evidence, and fulfilment logs accurately.

Opened, altered, mishandled, improperly stored, or customer-damaged items are not eligible for return.

We cannot refund delays caused by incorrect address details supplied at checkout.