Delivery

Shipping Policy

Clear expectations for dispatch, tracking, delivery handling, and parcel support.

Dispatch windows

Orders are prepared after confirmation, stock checks, and payment clearance where applicable.

Dispatch timing can vary by order volume, courier availability, and product handling requirements.

Tracking details are shared once a parcel has been dispatched.

Tracking may take time to update after the courier receives the parcel.

Delivery estimates are provided as guidance only and are not guarantees.

Bank holidays, courier disruption, address issues, and customs checks may affect timing.

Products are packed with care for transit and labelled or handled according to current fulfilment procedures.

Cold-chain or refrigerated handling is used only where applicable to the product and service selected.

International customers are responsible for checking local import rules before ordering.

Customs delays, duties, taxes, restrictions, or refusals are outside AXIOM's control.

Some parcels may require a signature or delivery confirmation.

Please use a complete address where delivery can be accepted securely.

If tracking suggests a parcel is lost, contact support with your order reference and tracking number.

We will review courier information before confirming next steps.